FREQUENTLY ASKED QUESTIONS


We pride ourselves on great customer service so we have provided some common FAQ’s. For any other information or to get
advice on your pool or spa, feel free to contact us here at PK.

How often should I get my pool or spa water tested in a pool shop?

Only once a month, but once a week with your home test kit.

How many hours a day should my pool and spa pump be running?

The amount of time you run your pool and spa pump vary from season to season. Come into the store to discuss pool pump hours with a pool tech specialist.

Someone in our family suffers from Asthma and a skin allergy. Is there a product we can use without chlorine in it to sanitise our Spa water?

Of course! We have a completely chlorine free range that is easy to use. Come into the store to discuss the product with a pool tech specialist.

Does PK offer a maintenance service?

PK offers a great pool and spa maintenance service. Book yours in today by contacting our team!

I can’t seem to get my sand filter pressure down. What should I do?

Try doing a back wash, and finish with a rinse. If this does not change your filter pressure then come into the store to discuss the problem with a pool tech specialist.

Why should I winterise my pool?

Winterising your pool is important for the smooth operation of your pool over Winter. Come into the store to discuss what winterising requires with a pool tech specialist.

I have a fine dust on the bottom of my pool. My pool cleaner will suck it up, but it continues to come back. How do I get rid of this?

What you are describing sounds like it might be a form of Algae, known as Mustard Algae. Come into the store to discuss the problem and ways to treat it effectively with a pool tech specialist.

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